Frequently Asked Questions

Frequently Asked Questions


What is Advantage Disability Services all about? +

Advantage Disability Services is about you, inclusion and support. We cater for people of all ages, at any station of life. Our support is specific and targeted to individuals and their everyday needs. This may be as simple as a walk in the park with someone who will listen in a non-judgemental way, to psychological assessment, counselling or rehabilitation. We have a range of professional services ready to assist you with all your mental health and allied health needs. Why not submit an online enquiry or call one of our friendly, specialised customer care consultants today on 1800 339 999 for a confidential chat.

What can Advantage Disability Services offer you? +

Advantage Disability Services can offer you peace of mind by linking you with a professional support worker that suits you and your everyday care needs. Put simply, we are a one stop shop for all your Mental Health, Allied Health and In Home care needs. We have a range of counselling and mental health care professionals ready and waiting for your call. Your physical health is of high importance, with our friendly dieticians, physiotherapists, chiropractors, Occupational therapists, & speech pathologists ready to make an impact in your life.

We also specialise in NDIS housing such as SDA & SIL, aiming to provide a safe living environment for those seeking independence and additional support

Will you feel safe using Advantage Disability Services? +

Our primary concern is you. Therefore, we take the time needed to check and cross reference all our support workers before hiring them. Rest assured, we undergo extensive reference checks, police checks and working with children’s checks prior to employment. Your safety is our primary concern.

Are referrals needed from your Doctor? +

No referrals are needed to contact or engage Advantage Disability Services. Our friendly staff will be with you every step of the way to engage you with our services and support you on your journey to wellbeing.

Will you be waiting long to find a good match with a suitable care support worker? +

We will get to work immediately on linking you with your ideal care support worker. Once we have logged your details and discussed your care requirements you can expect a profile match within 48 hours.

How will you begin your journey with Advantage Disability Services? +

To get started you can either call one of our friendly staff consultants on 1800 339 999 or fill out our step by step online form. In 1-2 business days we should have a support worker match for you. Its then is up to you, how you would like to meet and greet your worker. Either online, in person, or over the phone, which is an easy way to get you started on your care & support journey with Advantage Disability Services.

Can Advantage Disability Services work in with my existing therapeutic frameworks? +

Absolutely, we are all about supporting you on your road to recovery, mental wellbeing and rehabilitation

What types of Mental Health conditions can Advantage Disability Services support? +

Obsessive Compulsive Disorder



Behaviour and Emotional disorders in children

Eating Disorders


Anxiety and Depression


What locations can we find support with Advantage Disability Services +



Greater Sydney

Is Advantage Disability Services an NDIS provider? +

We have applied to become a registered NDIS provider. Whilst this application is processing, we adhere to all of the current guidelines and procedures set out within the NDIA registered frameworks.

What is Advantage Disability Services cancellation policy? +

Advantage Disability Services has a 48 hour weekday cancellation policy, where 100% of the booked session is billable; subject to our cancellation policy and procedure. This is to protect our employee’s livelihoods, while ensuring our employees are accessible to you when you need them most.

Does Advantage Disability Services offer Support Coordination? +

Absolutely, we can offer you professional Support Coordination

Does Advantage Disability Services offer transportation during the time support is being given? +

Yes, all Advantage Disability Service support care staff can offer you transportation and have their own vehicle which are roadworthy, insured & registered. Our staff will use their own vehicles to transport you to appointments and outings etc.

Will you be charged for transportation by Advantage Disability Services? +

Yes, we charge $0.85 per KM

What type of funding does Advantage Disability Services accept? +

Advantage Disability Services accepts NDIS Funding, mental health care packages, health insurance & private funding.

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